As an immigration law firm, our primary objective is to provide effective and professional legal representation and guidance to our clients.  To ensure that our services are delivered in an efficient and satisfactory manner, we have developed the following legal policy to explain how we deal with initial consultations:

• During the initial consultation, we offer a verbal consultation for new clients, held by telephone, video or office conference, during which we address immediate queries, understand the relevant background, review any relevant history, and advise on the most appropriate and suitable solution (if any) relying on the information provided and information available at that initial stage. During the consultation, we must obtain documentation to confirm the identity of the client.
• By booking a legal consultation with our firm you are ultimately entering into an agreement with use, by which we undertake to offer the advice and you undertake to pay for the advice and service received. 
• We charge a fee for this service, which varies depending on the nature of the case; whether it is an individual immigration or business immigration matter, and depending on the seniority of the Adviser holding the initial consultation. Consultation fees are payable in advance to ensure the consultation booking is confirmed.
• In the event that you cannot attend the consultation that you have already booked and paid for, a full refund will be made upon request.
• All consultations are treated confidentially, and any information provided to us will be held in strict confidence, subject to our professional and ethical obligations.
• We understand that effective communication is essential to a successful lawyer-client relationship. We strive to respond promptly to all client enquiries and to keep our clients informed of any developments in their cases when instructed.
• We reserve the right to refuse to act for several reasons such as finding a conflict of interest, potential conflicts, lack of capacity or other ethical reservations.  We will promptly inform the client and decline representation if necessary. We do not accept any threatening or bullying behaviour.
• The scope of the initial consultation is limited to a verbal discussion, gathering relevant facts, asking pertaining questions and addressing immigration questions. The scope does not include providing written advice during the consultation or after, unless specifically instructed and billed.
• During the initial consultation, we explain the relevant rules, qualifying criteria, individual eligibility, and provide an indication of the likely legal fees for full representation as well as the associated government fees and any expected disbursements.  Following the consultation, if clients wish to engage us in full representation, the scope of work will be outlined in our standard Terms of Instructions. 
• Our fee structure is based on a variety of factors, including the complexity of the case, time required to complete the work, and the experience and expertise of the case handler.  We will explain our fee structure during the initial consultation and confirm this in writing upon proceeding with full representations in the Terms of Instructions.
• If we are unable to provide the required legal representation for a particular case, we might be able to refer or sign-post clients to another service provider or a law firm who may be better equipped to handle the case.
• We treat all of our clients with the utmost respect and empower those who come from disadvantaged backgrounds on a fair and equal basis, and we expect courtesy and respect in return.

We believe that our legal consultation policy will help us to provide high-quality legal services to our clients while ensuring that our professional and ethical obligations are met.