This policy should be read alongside and in addition to our Terms of Instructions, which is sent to our clients when requiring our legal services.
Definition and Interpretation
Data includes all information submitted to GOOD ADVICE UK through its website, social media profiles, email addresses, or telephone lines. This definition incorporates, where applicable, the definition provided in the Data Protection Laws.
Data Protection Laws
Any applicable law relating to the processing of personal data, including, but not limited to, the Directive 95/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK.
General Data Protection Regulation (GDPR)
GDPR is a regulation that was agreed upon by the European Parliament and Council in April 2016. It replaced the Data Protection Directive 95/46/EC in Spring 2018 as the primary law regulating how companies protect EU citizens’ personal data.
GOOD ADVICE UK, we or us
GOOD ADVICE UK LIMITED, a company incorporated in England and Wales with registered number 06962398 whose registered office is GOOD ADVICE UK LIMITED, Office 1.02, 153 Wandsworth Road, London, SW8 2GB.
User, clients or you
A third party that requires our services and is not either (i) employed by GOOD ADVICE UK and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to GOOD ADVICE UK and accessing the website or services in connection with the provision of such services.
Our services and website
Services that GOOD ADVICE UK offers to their clients and the website that the client is currently using to submit any enquiries, www.goodadviceuk.com, and any sub-domains of this site unless expressly excluded by their own Terms of Instructions.
(a) That the singular includes the plural and vice versa;
(b) References to sub-clauses, clauses, schedules or appendices are to sub-clauses, schedules or appendices of this Policy;
(c) A reference to a person includes firms, companies, government entities, trusts and partnerships;
(d) “Including” is understood to mean “including without limitation;”
(e) Reference to any statutory provision includes any modification or amendment of it;
(f) The headings and sub-headings do not form part of this Policy.
4. For the purposes of the applicable Data Protection Laws, GOOD ADVICE UK is the “data controller.” This means that GOOD ADVICE UK determines the purposes for which and the manner in which, clients’ data is processed.
GOOD ADVICE UK may collect the following, which includes personal data from the client:
(b) Date of birth;
(d) Job title;
(f) Contact information such as email addresses and telephone numbers;
(g) Demographic information such as postcode, preferences and interests;
(h) Financial information;
(i) Operating system (automatically collected);
How do we collect your Data?
We collect Data in the following ways:
(a) Data is given to us by you; and
(b) Data is collected automatically.
Data that is given by you
7. GOOD ADVICE UK will collect your Data in a number of ways:
(a) When you contact us through the website, by telephone, post, e-mail or through any other means;
8. To the extent that you access the website, we will collect your Data automatically, for example:
(a) We automatically collect some information about your visit to the website. This information helps us to make improvements to website content and navigation and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content.
Our Use of Your Data
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your Rights” below).
11. When you sign the Terms of Instructions in order to receive our legal services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Who do we share your data with?
12. We may share your data with the following groups of people for the following reasons:
(a) Our employees, agents and/or professional advisors – to obtain advice from professional advisers and work in your case/cases;
(b) Relevant authorities – such as Home Office, Registry Office, HM Revenue & Customs, HM Passport Office and Companies House – in order to comply with our services.
(c) When required and with your consent, with Third Party Companies – such as Barristers and their clerks, other solicitors who specialise in the work that needs to be conducted (i.e. Family solicitor, Criminal solicitor…).
Keeping Data Secure
13. We will use technical and organisational measures to safeguard your data, for example:
(a) We store your Data on secure servers.
14. Technical and organisational measures include measures to deal with suspected data breaches. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via this e-mail address: IT@goodadviceuk.com or firstname.lastname@example.org.
15. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
17. Once we are instructed to work on your case, we will preserve your personal data after we have finished advising or acting for you, for regulatory and legal purposes according to the OISC’s policy, which is the regulator of GOOD ADVICE UK. We will do so for one of these reasons:
(a) To respond to any questions, complaints or claims made by you or on your behalf;
(b) To show that we treated you fairly;
(c) To keep records required by law.
19. Even if we delete your data, it may persist on backup or archival media for legal, tax or regulatory purposes as stated above (Clause 17).
20. You have the following rights in relation to your data:
(a) Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
(b) Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
(c) Right to erase- the right to request that we delete or remove your Data from our systems, in certain circumstances as stated above (Clause 17).
(d) Right to restrict our use of your Data – the right to “prohibit” us from using your Data or limit the way in which we can use it in certain circumstances as stated above (Clause 17).
(e) Right to data portability- the right to request that we move, copy or transfer your data.
(f) Right to object- the right to object to our use of your Data including where we use it for our legitimate interests.
21. To make enquiries exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via email address: email@example.com or firstname.lastname@example.org.
22. If you are not satisfied with the way a complaint you make in relation to your datais handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). Their contact details can be found on their website.
23. It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period during which we hold it.
Changes in business ownership and control
25. We may also disclose Data to prospective purchaser of our business or any part of it.
26. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
29. Unless otherwise agreed, no delay, act or omission by a party is excising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
30. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.